We want you to be totally happy with colourful homewares and lifestyle products!
We promise our products will be as impressive as they appear on our website. Customer satisfaction is important to us, so if you aren’t 100% satisfied with the quality of any item within 30 days of receiving it, we’ll be happy for you to return the item for either a replacement item, a refund or repair of the item. We may ask for faulty/incorrect items to be returned to us for a quality inspection, to ensure those rare problems don’t occur again.
Customers will not be eligible for a refund or replacement:
• for defects that are the result of ordinary wear and tear or abnormal use;
• or if you have changed your mind
Your rights under the Australian Consumer law:
“Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure”.
Please review your order carefully prior to submission, as it cannot be modified once submitted.
Where a refund is requested and approved, we will credit your original method of payment with the price of the returned goods, excluding delivery (unless goods were faulty, damaged in transit or not as ordered).
Please contact firstname.lastname@example.org with any questions in relation to Returns & Refunds.